Last updated: September 2024
Introduction
Cliffbeaver ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, and any details you provide through our enquiry forms.
- Service Information: Details about your garden, property address, and service requirements that you share with us.
- Technical Data: Browser type, device information, and IP address collected automatically when you visit our website.
- Usage Data: Information about how you navigate and interact with our website.
How We Use Your Information
We use the information collected to:
- Respond to your enquiries and provide quotes
- Deliver garden services you have requested
- Communicate with you about appointments and service updates
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Consent: When you submit an enquiry or contact form
- Contract: To fulfil services you have engaged us to provide
- Legitimate Interests: To improve our services and website functionality
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist with our business operations
- Legal authorities when required by law
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for 24 months.
Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact us at:
Email: [email protected]
Address: 14 Kensington Gardens Square, London W2 4BH
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.